Customer Complaints

Reporting a Complaint:

Customers can report their complaints in the following ways:

1. Verbal Complaints:
   Speak directly to our Duty Manager or Resort Manager at the resort. You can reach us at:

   • Al Razzaq Resort
     Phone: +92 0325 9598380

2. Written Complaints:
   Send an email to our management at:
   Email: contact@alrazzaqresort.com

Receipt of Complaint:

Your complaint will be promptly recorded and acknowledged by our staff.

Investigation:

Our team will conduct a thorough investigation into your complaint, which may include:

• Reviewing relevant records.
• Interviewing staff involved, if applicable.
• Inspecting the area or service in question.
• Any other necessary steps.

Resolution:

We will propose a timely resolution to address your specific concern, which may include:

• Rectifying the issue completely.
• Offering alternatives or compensation when appropriate.
• Implementing corrective actions to prevent similar issues in the future.

Follow-Up:

After implementing the resolution, we will follow up with you to gather feedback on the resolution process.

Documenting Complaints:

We maintain records of all customer complaints, investigations, and resolutions for internal analysis and continuous improvement.

Feedback and Suggestions:

We encourage guests to provide feedback and suggestions on our services. Your input helps us maintain and improve our high standards. Please feel free to share your thoughts during your stay or through our post-stay survey.

Privacy and Confidentiality:

All information related to customer complaints is handled with the utmost privacy and confidentiality. Al Razzaq Resort is dedicated to ensuring your experience with us is exceptional. Thank you for choosing Al Razzaq Resort.

We will regularly review this policy to enhance our practices and prevent persistent issues.